ExpertCare

Dedication Beyond Delivery

ExpertCare - Dedication beyond Delivery

Trust your equipment to the people who know it best

Patient care is your utmost priority, so it's essential for us to ensure that your lifesaving equipment is ready — every time it’s needed. That's why we offer ExpertCare Services by ZOLL® — the ultimate service plan.

ExpertCare EMS Trusted Handshake
Why ExpertCare? Tech Support

Why ExpertCare?

  • Industry-leading products and service with integrity
  • Unparalleled service to keep your equipment operating at its optimal level
  • As the manufacturer, we are experts at troubleshooting and carry only ZOLL-certified parts
  • Technical support available 24 hours a day
  • Complimentary loaner program to minimize downtime

Our commitment to service and support extends well beyond equipment delivery

ZOLL field technicians are dedicated to providing the highest-quality customer service in the industry and are experts on the operation of every piece of ZOLL equipment.

ExpertCare Van

 

“ZOLL's Field Service Team has been responsive to our every request and have worked tirelessly to ensure that our equipment is maintained with little to no downtime. We would recommend their Field Service Program to anyone.”
Bill Mergendahl, Chief Executive Officer, Pro EMS, Cambridge, MA

ZOLL Service Depot

Located at our headquarters in Chelmsford, MA, our ISO-certified service depot performs repairs and preventive maintenance for all ZOLL devices.

A systematic approach

All serviced devices undergo a rigorous and systematic recertification process prior to their return.

  • A minimum of three ZOLL certified service technicians examine each device.
  • Your device is systematically inspected, evaluated, repaired, and tested in an ESD-safe environment.
  • Ultimately, your device is recertified to factory specifications and returned to you.
Systematic Approach

We offer a variety of service contract options to suit your needs and your budget.

ExpertCare Service Plans
for X Series

PM Only Basic Precision Worry-Free
  • Annual on-site preventive maintenance*
  • 24/7 technical phone support
  • General software updates
  • Minimum service fee waived
  • Discounts on accessories, cables, and additional batteries
  • Parts/labor on repairs for normal wear and tear
  • Free loaner during repairs
  • 24/7 technical phone support
  • General software updates
  • Minimum service fee waived
  • Annual on-site preventive maintenance*
  • Free loaner during repairs
  • Discounts on accessories, cables, additional batteries, and parameter upgrades
  • 24/7 technical phone support
  • General software updates
  • ECG 12-lead cable replacement***
  • General software updates
  • Available on-site option*
  • Accidental damage coverage**
  • Annual on-site preventive maintenance*
  • Battery replacement (upon end of life)
  • ECG 12-lead cable replacement***
  • 24/7 technical phone support
  • Discounts on accessories, cables, additional batteries, and parameter upgrades
  • Parts/labor: Repairs for normal wear and tear
  • Available on-site option*

*Dependent on geographical location.
**Excludes catastrophic damage/beyond repair.
***Upon failure (excluding physical damage).

Interested in learning more about our ExpertCare Service Plans?

ServiceContractsAdmin@zoll.com
Call us: 800.348.9011